If your order has not arrived please allow the relevant time and if it’s not arrived in the timeframe stated...
Email us here to chase an order.
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UK = Delivery is 4-5 working days ( up to 1 full week ) normally for an order
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Europe = Delivery is 5-10 working days ( up to 2 full weeks )
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Rest of World = Delivery is 10-15 working days ( up to 3 full weeks )
Some orders may be sent in separate consignments. Posters for instance are sent separately and should arrive shortly after the rest of your order. Please allow the full time scale stated for delivery if an item hasn’t turned up then contact us
here to chase the delivery.
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UK = Delivery is 4-5 working days ( up to 1 full week ) normally for an order
*
Europe = Delivery is 5-10 working days ( up to 2 full weeks )
*
Rest of World = Delivery is 10-15 working days ( up to 3 full weeks )
Orders with UK usually are delivered within 48 hrs but please allow 4-5 working days for delivery. This is an estimated time for delivery and cannot be guaranteed. We can send on an expedited and guaranteed next day service for an extra charge ( Please see question 9 for more details )
If you have a item which has arrived that’s incorrect or damaged...
please let us know here. You will need to have your reference number ( stated on the email confirmation when you placed the order ), and your name, postcode and items ordered.
If the item is damaged or the wrong item, fill out our returns form.
Email us here to explain you're problem and we will email you a returns form and number. We can then re-send a.s.a.p and refund you're postage costs. If the item is not what you expected or you have changed you're mind again email us to explain and we will be happy to help.
If you think you may not have placed your order correctly the best thing to do is check your emails. If you have received the email confirmation through – you can be sure the order was processed okay. If you wanted to double check we have it please fill out the form
here.
Go through the website, and click the ‘add to cart’ button on a product to add it to your order. You can then click on the ‘checkout’ link at the top of each page, when you are ready to finalise the order. At this point simply enter your address details, and later on you can pay online with a credit/debit card using the HSBC secured website ( click here for a more detailed and graphical illustration of how to place an order ).
The easiest and fastest way to order is to place it online at the website. This is a secure way to place the order as card details are taken directly with the HSBC Secure ePayments website – one of the world’s largest banks. You can order on the phone or via post or fax if (
click here for an order form ) Phone us on Customer Support: +44 (0)1262 401669.
The cost for P&P on orders is as shown in the table below. This will be added to the total of your shopping cart. UK orders over £50 in value qualify for free postage.
| | Order Value |
|---|
| | Upto £3.94 | Over £3.95 |
|---|
United Kingdom | £0.95 | £2.50 |
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Europe | £1.65 | £3.99 |
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US and Rest of World | £1.99 | £4.99 |
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We can offer an expedited service ( Special delivery in the UK next day service ) but this is only available if you order on the phone before 12.00 noon GMT. Its costs £5.00 extra for an item under 1kg in weight, and £10.00 extra items over 1kg. That cost is extra in addition to the standard UK postage cost.
Ring us on the number below to set this up for you.
We ship to Western Europe ( not Italy, Romania, ) North America, Japan, Hong Kong, Singapore, Australia and New Zealand.
We don’t ship to
*Brazil and SOUTH AMERCIAN COUNTRIES,
*Romania, Lithuania, Russia and EASTERN EUROPE,
*Thailand, Indonesia, India, Dubai – ASIA AND S-EAST ASIA
*Nigeria, South Africa, and ALL AFRICAN STATES.
This is because of high instances of credit card fraud or packages been stolen/lost. Any orders to these places will be refunded and cancelled.
All orders are settled in pound sterling (GBP) but we show approximations of the US Dollar and the EURO along side our prices. These can vary slightly due to fluctuations in exchange rates and should just be used as a guide.
We use world leading Payment Service Provider; HSBC Bank Secure ePayments to offer you the most secure environment to buy online using 128-bit SSL encryption software. (all major debit and credit cards accepted).
If you wish to cancel any order please
email us or ring 01262 401669, making sure to state your order ref number.
If you have received your goods and decide for any reason to return your product you can receive a full refund within 7 days of your purchase. You as the customer are responsible for the cost of its return unless advised otherwise by prior arrangement, for example in the event of damaged goods whereby we will issue a prepaid packet.
Please make sure before ringing you have checked the above questions as these cover the majority of common queries.
If you are ringing about an order please have the following ready to avoid delay –
1. order reference number ( stated on the email confirmation when you placed the order )
2. name, address and postcode
3. and finally the items ordered
Kapow Gifts, Redshaw House, Carnaby Industrial Estate, Carnaby, Bridlington, East Yorkshire, YO15 3QY.
View Map Customer Support: +44 (0)1262 401669 - Office Hours Mon-Fri: 9.00 - 5.00 GMT Fax: 01262 672774
